Solutions Engineer
Join us in this key role to deliver our platform to pharma and biotech companies, ensuring high-quality configurations that drive life-saving research in precision medicine.
We usually respond within two weeks
🧬 About Sano
Mission; what we do
- accelerating the world’s transition to personalised medicine
Purpose; why we do it
- to speed up development of life-saving treatments for those with limited options
Vision; where we’re going
- become the world’s best source of patient-in-the-loop genomic and health data for precision medicine development
As a Solutions Engineer, you will play a key role in delivering our configured SaaS software to pharma and biotech companies, ensuring it meets the needs of customers engaged in life-saving research.
Headlines:
- Role - Solutions Engineer
- Salary - £50,000
- Location - Remote, UK only
What you'll be doing:
- Study Configuration & Setup: Analyse customer requirements and configure Sano’s products to match their needs. Perform gap analysis to recommend configurations or new product development.
- Quality Assurance: Test and verify that all configurations meet design specifications and function properly, ensuring the highest level of quality.
- Customer Collaboration: Participate in implementation calls with clients and internal teams, translating requirements into technical setups and providing solutions for any configuration challenges.
- Documentation & Training: Develop clear, user-friendly documentation and training materials to support external users in configuring and testing their studies.
- Technical Adjustments: Manage and modify technical details like JSON blurbs to ensure smooth and accurate study setup.
- Process Improvement: Provide feedback on tools and workflows to enhance the efficiency of study setup and delivery processes.
This job is for you if you:
- Have experience in requirement analysis and possess a strong quality assurance mindset (experience with automation is a plus).
- Are knowledgeable in SaaS configuration and have an understanding of the software development lifecycle (SDLC).
- Thrive in customer-facing roles, demonstrating professionalism and a solution-oriented approach to meeting customer needs.
- Have strong collaboration skills and enjoy working cross-functionally with product, engineering, and customer success teams.
- Are familiar with process documentation and are adept at creating and managing data flows and change management processes.
Even better if you have:
- Experience in life sciences or working with clinical research software.
- A background in coding or experience with Web Accessibility standards.
- Prior experience working with scaling SaaS products and finding creative solutions to fill gaps in early-stage products.
- Skills in presentation and training delivery, with a keen ability to support external and internal users.
Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.
So, if this role excites you, don't let our role description hold you back, get applying!
🔍 Hiring Process
- 📞 Initial screening with Becca (30 mins)
- 💡 Deep dive with Clare (45-60 mins)
- 🙌 Final stage Panel Interview w/ team (1 hour)
Support - If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. All interviews at Sano take place virtually. Please let us know if we can help make a virtual interview run smoother for you.
🛑 Please note:
We can only accept applications from those eligible to live and work in the UK. We are unable to sponsor visas for this position.
In addition, as part of our due diligence process, we will be conducting basic DBS checks on successful candidates. As per the The code of practice published under section 122 of the Police Act 1997, we are committed to treating all candidates fairly and are happy to share our Equal Opportunities and Ex-Offender policy on request.
🌈 Diversity, Equity, Inclusion and Belonging
At Sano, we're committed to creating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn't just an initiative at Sano. We strive to embed it not just into our values but throughout our entire culture.
- Team
- Product
- Role
- QA Testing
- Locations
- Remote UK
- Remote status
- Fully Remote
- Yearly salary
- £50,000
- Employment type
- Full-time
Perks & Benefits
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🎒 Remote-First Start-up
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🗺️ Up to 45 days of remote working from anywhere in the world
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⏱️ Flexible Working Hours
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💻 Company Issued Laptop
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🎉 Bi-Annual Offsite Socials
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📈 Stock Option Grants
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🏡 £600 Work From Home Allowance
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🧘 £600 Wellbeing Budget
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👵👴🧓 Up to 5% Matched Pension Contribution
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🚲 Cycle to Work and Tech Salary Sacrifice Scheme
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🏝️ 25 Days as Standard + 8 Bank Holidays
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🛩️ Up to 40 Days holiday through buy-back
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🔎 £1,000 p/y for Learning & Development
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🥅 Full Health Insurance & Private Healthcare
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🦷 Premium Dental Insurance
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🏡 Life & Income Protection Insurance
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🍼 16 Weeks of full Parental Leave
Remote UK
About Sano Genetics
At Sano, we’re revolutionising the way personalised medicine research is conducted, making it more efficient and more human-centric!
Our platform empowers Pharma, Biotechs, Population Genomics Initiatives, and Patient Organisations to run digital and at-home personalised medicine research that is faster, more cost-effective, and more diverse and inclusive than traditional methods. We understand that participating in research can be a difficult and unfulfilling experience for patients. That’s why we are committed to making it easier for individuals to contribute to medical science on their own terms and get more in return.
Join our team as we continue to grow and shape our company culture and mission.
Solutions Engineer
Join us in this key role to deliver our platform to pharma and biotech companies, ensuring high-quality configurations that drive life-saving research in precision medicine.
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